Terms and Conditions
This website is a catalog of part numbers. It is not a listing of our current inventory. If there is a significant delay in obtaining the parts for delivery you will be contacted by email.
Please fill in you vehicle identification number (17 digits)
when asked during the checkout process. This is very important, it allows us to determine if the Volkswagen part you selected is correct for your Volkswagen model and year.
OUR INTENTION IS TO PROVIDE YOU "THE INTERNET CUSTOMER" with quality GENUINE VOLKSWAGEN parts and great service. You will be notified by email if we find that anything that needs to be changed. This sometimes happens when the freight is not figured correctly or the part you selected is incorrect according to the VIN# you supplied. Some items may no longer be available to us or to you. Any purchase may be terminated by seller or buyer previous to being shipped if new terms are unacceptable by either party. Our website uses software for looking up part numbers, please keep in mind that this is for reference only, this catalog has a few innaccuracies (very few) but is the best we could find for the general public to use. We try to double check all part numbers for application but can not guarantee the accuracy of the catalog, please fill in you vehicle identification number (17 digits) when asked during the checkout process. This is very important, it allows us to determine if the Volkswagen part you selected is correct for your Volkswagen model and year. The vin number can easily be found on your registration or insurance card or even on the drivers door jam. Your vin number tells us everything about your car, model, year color, engine codes etc. This all but guarantees accuracy as we double check every order. THE VIN # IS VERY IMPORTANT.
We will not ship to an address different than the billing address.
No refunds after 30 days. All return parts must be in the original packaging and you must include a copy of your invoice. There are no returns on airbags, electrical, fuel, high performance parts, racing parts, previously installed, or special ordered parts, because we cannot restock them. There will be a 10% restocking fee for all returns if we concluded the order was your error, but still a returnable item. All charges for returning parts for any reason is the responsibility of the purchaser. Charges for shipping and handling are not refundable. Please email us at (firstname.lastname@example.org) for a Return Authorization Number, prior to returning any merchandise. Please include your order number and "Return Authorization" in the subject line. Returns will not be accepted without a Return Authorization Number. Parts must be returned for inspection prior to any credit being issued. All return parts must be uninstalled and returned in the original, undamaged packaging or you will not receive credit. Parts must be accompanied by a copy of proof of purchase invoice (this can be found under your account on our site). All shipments must be prepaid. COD and freight collect shipments will be refused. If these requirements are NOT met, parts will be either scrapped or returned to you at your expense. Upon receipt of a return authorization number you can ship the item back to us.. Please include either the original packing slip. For your protection, we recommend that you use UPS, Federal Express or Insured Parcel Post. A credit for parts only will be issued when we have received the part and verified that its condition is acceptable. Core Policy: Some parts offered on our site have a "core charge" applied to them. This is a refundable charge that the manufacturer applies to ensure that the old part is returned to us. Customers are responsible for all shipping charges related to returning cores to us. Remember all core returns must be original VW parts fully assembled, clean, complete with no missing parts, undamaged, and IN THE ORIGINAL PARTS PACKAGING, not just the shipping packaging. If you have any questions on core charges please feel free to email us at email@example.com and we will be happy to answer them.
No Warranty. The accuracy and reliability of the content on this site is not guaranteed. The content from this site is provided “AS IS” and all warrantees, either express or implied are disclaimed including, without limitation, non-infringement, merchantability or fitness for a particular purpose. We assume no liability for any errors, bugs, viruses, omissions, or other problems with the content on this site. To the fullest extent of the law, we make no representation or warrantees of any kind whatsoever with respect to the content on this site or the materials, information and functions made accessible by the software used or accessed for any products or services or hypertext links to third party sites, or for any breach of security associated with the transmission of sensitive information through this site or any further linked site. We so not guarantee continuous, uninterrupted, or secure access to this site and operation of this site may be in the interfered with by numerous factors outside of our control.
Limitation of Liability: In no event are we liable for any special or consequential damage that are directly or related to the use of, or the inability to use, the services on this site or this site’s programs software or printed material, even if we have been advised of the possibility of such damages. Some states do not allow the exclusions or limitation of incidentals or consequential damage, so the above limitation and exclusion may not apply to you.
12 month Manufacturer warranty on parts sold in the US for US vehicles only. Replacement only no refunds. All freight costs for returning warranty parts and shipping replacement parts back to customer are the responsibility of the purchaser. Replacement of part under warranty does not extend the warranty period beyond the original warranty date.
Credit card billing: Purchases from VW Parts Center will be processed by and appear on your credit card statement as purchases from B B Volkswagen.
Thank you for shopping with us. Please find our policies below:
If you have any other questions, please don't hesitate to contact us.
VW Parts Center